Large organizations are accustomed to change, but the current transformation is different in that it’s not about economic shifts, mergers, or new leadership. This time, the change is being driven by Artificial Intelligence (AI), and it’s happening because established leaders know…
AI and the Enterprise Data Revolution
If an organization’s people are its most valuable asset, then the data that it owns may be its second most valuable asset. How a company observes, interprets, and applies data about its customers and its user journeys can be the major differentiator…
The C-Suite Guide to Enterprise Artificial Intelligence Implementation
The ongoing adoption of Artificial Intelligence by large organizations has been unlike any previous technological revolution — from mobile devices to cloud computing to the Internet itself — in that the pressure to integrate AI (and particularly Generative AI) into products…
Every Technology Services Company Says They Put Their Customers First. But What Does That Actually Mean?
I’m a relationship guy, and I’ve benefitted from sitting on both sides of the table: doing business development for services companies and buying many of those same services in my role as a leader in product management. I’ve gained a valuable…
Converting Customer Names into Valuable Leads: A Case Study
Audio Narrator A major global producer of events, conferences, trade shows, and virtual gatherings for law, finance, pharma, and more. The Client wanted to help its event Sponsors gain the best possible qualified leads. It sought to build a value enhancement tool…
An Experiential Approach to Enterprise Generative AI: A Case Study
Audio Narrator The Problem: A global educational publisher didn’t know where to begin with Generative AI (GenAI). Before it would invest in this new technology, it first needed to move beyond the industry hype and identify concrete use cases. The Solution: Tricon Infotech…
Bing Chat Enterprise: Generative AI with a proper implementation
Audio Narrator Microsoft has introduced OpenAI’s ChatGPT Large Language Model (LLM) for organizations in the form of Bing Chat Enterprise. The enhanced version is designed for businesses and corporate enterprises that want to harness the power of generative AI in a private,…
Enterprise AI in One Business Day: A case study
Audio Narrator The Client, a Fortune 500 corporation, wanted to utilize OpenAI’s ChatGPT service so its employees and customers could access, analyze, and compile proprietary information using the service’s renowned system of user-friendly, conversational prompts. However, because it was a large, publicly traded…
Elevate User Experience with Inclusive Design
Audio Narrator The concept of Inclusive Design – making mainstream software, web applications, and digital experiences that are accessible to the widest possible range of users, regardless of ability, disability, gender, language, and more – is not a new one. But…